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Frequently Asked Questions
Q. Who can apply for this service?
If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:
Savings account
Current account
Deposit account
Loan account
Credit Card
The service is offered for individuals, companies, HUFs, partnership concerns, sole proprietorships.
Q. Why use Online Banking?
It's easy to apply for, easy to use. And best of all, it's FREE !!
- It's your own bank - You have instant access to real time information on your banking, credit card and loan accounts. This apart, you can access information on a full range of our products and services at the click of a mouse. Rest assured it is personalized to meet your requirements.
- It's safe & easy - Using your unique login ID and confidential Password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you will realize how easy it is to browse the site.
- It's fast - It takes only a few seconds or even less to get updated account information or to complete a banking transaction - leaving you more time to do other things.
- It's convenient - You can perform secure online banking right from the comfort of your home or office through the internet.
- It's open 24 hours - With Online Banking, you can access your accounts day and night - no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.
- It's worldwide access - As long as you can access the Internet, you can access your Standard Chartered Bank accounts, anywhere in the world - Anytime!
- No special software is required - You don't need to purchase any special software. As long as you have a PC with the minimum configuration for Internet browsing / surfing, you are ready to start.
- Wide range of services are offered - Our wide range of online banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.
Q. How can I get access to Online Banking?
To apply for Online Banking, simply fill the registration form and send it to us. Your unique Secure InterOnline Banking ID & Password will be sent at your mailing address (recorded with the Bank) in a minimum of 3 working days from the date we receive the form.
The registration form is available at all our branches.
Alternately, you can call at our Phone Banking numbers /Credit Card Help-line and a form will be sent to you. You can also download the form here and send it to:
Standard Chartered Bank
PO Box # 8888
Chennai
India
On receiving your login ID & Password, log on to www.standardchartered.co.in and use the services of Online Banking.
Q. Do I have to pay for using this service / Are there extra charges for this service?
NO! There is no extra charge for using this service, this service is absolutely FREE!
Credit Card payments done online will reflect on your credit card account on the next working day.
Q. How secure is it?
We have adopted comprehensive security measures to safeguard your use of Online Banking.
Customer Authentication with Login ID and Password - You must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128 bit SSL encryption; i.e. from your PC browser to the Bank's system.
Automatic Logout - To prevent unauthorized access at your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.
Last Login Date and Time indicated - Your last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The Bank always considers security to be of utmost importance. We have adopted very high standards and tight control in managing our computer systems and networks.
Data Privacy - We shall endeavour to meet internationally recognized standards of personal data privacy protection. Click here to read the Data Privacy Policy
Q. What is encryption and why is it used?
Encryption is a method of scrambling information for transmission so as to prevent unauthorized parties from reading the information. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet. At Online Banking, all information transmitted between your browser and our Bank's systems are scrambled using strong encryption to protect the privacy and confidentiality of your account information.
Q. What are cookies and are they used in this service?
A cookie is information that a website puts on your hard disk so that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We use cookies for this service.
Q. What precautions am I expected to take?
- Safeguard your Password:
- Never reveal your Password to anyone, including the staff of Standard Chartered Bank
- Do not use easy to guess numbers as your Password, such as 111111, 123456, your date of birth etc.
- Change your Password regularly (once in 15 days). Just click "Change Password" and follow the simple instructions.
- When you enter your ID and Password during login, please ensure that others cannot see your screen and also you are not being observed from behind.
- If you suspect that your password has been stolen or exposed to others, please call our help-line to terminate access immediately. To reapply for the services, simply call Phone Banking or visit any of our Standard Chartered Bank branches.
- Always log out from Online Banking when you finish using the service or when you will be away from your PC. For security reasons, your login session of Online Banking will be terminated if your browser is left idle for a while.
- Always remember to close the browser application after logout, the browser will automatically close in 15 seconds after logout.
- Avoid accessing Online Banking through PCs installed in public/open areas, e.g. cyber-cafes or libraries.
- Clear browser cache:
- For Netscape, select Edit > Preference > Advanced. Choose "Cache" from the menu and then click "Clear Memory Cache" and "Clear Disk Cache" buttons.
- For Microsoft Internet Explorer 4, select View > Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.
- For Microsoft Internet Explorer 5, select Tools > Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.
Q. What should I do if I suspect an unauthorized transaction in my account?
If you suspect there are unauthorized transactions in your account, please report it immediately at our banking and all other channels to your accounts such as the ATM. The only way anyone can access your Online Banking account is by entering your unique Login ID and Password. Please ensure that your Login ID & Password is secure and is not shared with anyone.
Q. Is it safe to use the service on public / shared PCs?
We strongly recommend that you do not conduct your Online Banking transactions on any such PCs. And if you do, please clear the browser cache after each session so that your account information is removed from such PCs.
Q. Can I use the Mailbox to send e-mails to my friend?
No. The mailbox is only for communication between you and Standard Chartered Bank. For security reasons, we do not accept any financial transaction instructions through the e-mail.
Q. Can I delete messages from the mailbox?
Yes. The messages you delete will be put into the Trash Box first. Our system will automatically clear the Trash Box on a regular basis.
Q. What should I do if I see the message that "This program has performed an illegal operation..." ?
This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. Usually you have to restart your browser and sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.
Q. What should I do if I see the message that "An ActiveX control on this page is not safe..." ?
To resolve this problem, please follow the steps:
- Re-set the various "Web Content Zone" on security level of "Internet Options" to "Default".
- Re-start the login window and login again
Q. What should I do if I see the message that "NOTEPAD.EXE, when you download a file from the network you should be aware of the security considerations..."?
You should uncheck the box "Always ask before opening this type of file" and re-try
Q. What should I do if I do not get a response after clicking on a hyperlink or icon?
Sometimes the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK "REFRESH" OR "RELOAD" BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15-20 MINUTES BEFORE YOU CAN LOG IN AGAIN.
Q. If the system does not respond after I confirm the transaction, how can I know whether the transaction has been processed?
You can log in to Online Banking again and verify the corresponding account balances and transaction history or you can call our Phone Banking help-line for assistance.
Q. Why is the service so slow?
The response time is mainly affected by several factors, including the speed of your modem connection the speed / configuration of your PC, and the volume of network traffic over the Internet at the moment you are using the service. Also, since Online Banking uses encryption technology, it tends to slow the responsiveness of the site.
Q. Why save a Login Nick Name?
So that you don't have to remember your 9 or 16 Digit Login ID/Card Number every time you log in from this PC.
This would make logging to Online Banking more convenient and hassle free for you.
Q. How do I save and use a Login Nick Name for my Online Banking Login ID?
- Step 1: Please select the "I don't have a Login Nick Name" option on the Login Page.
- Step 2: Please enter your entire 9 or 16 Digit Login ID/Card Number and enter the password.
- Step 3: Please check (select) the "I would like to record a Login Nick Name..." option and press "Login".
On your successful login, your nick name would be recorded against your 9 or 16 Digit Login ID/Card Number. You could log-out and try logging in again.
Please note: Your created nick name can be used only from the PC where you created it, if you access Online Banking from more than one PC, you would have to record your nick names on each of those PCs. We hence recommend that you should not save a Login Nick Name if you are accessing Online Banking from a public computer which is also accessed by others, e.g. in a Cyber Café.
Q. How do I login using a Nick Name that I have recorded for my Online Banking Login ID?
- Step 1: Please select "I already have a Login Nick Name" option on the Login Page.
- Step 2: You will then get a Pop-up asking you to enter the Nick Name that you have recorded. Please enter that and press "OK".
- Step 3: The page will refresh and the Space for Login ID/Card Number would be automatically populated with "XXXXXXXXXXXXXXXX".
- Step 4: Now please enter your password and press "Login".
That's all... you will be logged on to Online Banking. Your nick name has made logging into Online Banking easy and faster.
Q. What if I do not want to save a Login Nick Name?
You don't have to save a Login Nick Name; you could always enter your 9/16 Digit Login ID/Card Number on the login screen along with the password and continue. We recommend that you should not save a Login Nick Name if you are accessing Online Banking from a public computer which is also accessed by others, e.g. in a Cyber Café.
Online Banking will log you in irrespective of whether you have used your Login Nick Name or the 9/16Digit Login ID/Card Number.
Q. I am trying to login with a Nick Name that I had created and with the correct password, but it gives me "Request Cannot Be Processed - Invalid Sign On" error, with (Ref:30) as the reference for the error ?
For enhanced security we cancel the nick name after a period of a year, hence the nick name you had stored has become invalid now. All you have to do is to create a Login Nick Name again, you could use the same nick name as earlier. To do so, please enter your entire 9 or 16 Digit Login ID/Card Number and the password and check on "I would like to record a Login Nick Name" option and press "Login".
You can then store your nick name in the pop-up that would be seen on the screen.
At times the cookies on your PC might get deleted, this will also delete all the nick name information that you have created on your PC, as we store the information as cookies, and hence you will get this error. You would have to create the nick name again, as explained above.
Q. How do you remember my "Login Nick Name"?
We use an encrypted cookie to store your Login ID/Card Number along with your selected "Login Nick Name" on your PC.
There is no record of your true Login ID/Card Number that is stored on your local PC, hence making this safe as well as convenient.
As this Login Nick Name is tagged to the PC from where you create it, we recommend that you should not save a Login Nick Name if you are accessing Online Banking from a public computer which is also accessed by others, e.g. in a Cyber Café.
Q. What do you mean that the transactions are "on-line"?
All funds transfer and credit card transactions, which affect your transaction account, are done automatically by the system. All balances displayed are as of that instant and would cover transactions done over any of our channels.
Credit Card payments done online will reflect on your credit card account on the next working day.
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