It is advisable to be wary of fraudulent, suspicious or unsolicited emails, links hyperlinks or redirections from non-Standard Chartered Bank web sites that may display our logos or graphics to mislead user into submitting confidential information such as login ID, password, credit card numbers, account numbers or other account information. Such e-mails typically cite variety of reasons, including technical reasons, verification reasons or convenient updating of your particulars like billing information and database. Such fraudulent practice is usually referred as "phishing".
Safeguard your Password
- Your Online Banking PIN is both personal and confidential. You must never reveal your Password to anyone, including the staff of Standard Chartered Bank
- Do not use easy-to-guess numbers for your Password, such as your date of birth, personal telephone number or sequential numbers such as 111111, 12356 etc.
- The PIN must be memorized and the PIN advice destroyed. Do not write down your PIN or store it anywhere. Avoid using it when others can observe you.
- Change your Password regularly (once in 15 days). You can change your PIN anytime under the "Personal Update - Change PIN" function available on Net Banking.
- While entering your InterOnline Banking ID and Password, please ensure that others cannot see your screen and also you are not being observed from behind
- Change PIN immediately if you suspect that it has been revealed.
- Always log out of Online Banking after using the service or when you will be away from your PC. For security reasons, your login session of Online Banking will be terminated if your browser is left idle for a while.
- Always remember to close the browser application after logging out
- Avoid accessing Online Banking through PC's installed in public/open areas, e.g. cyber-cafes or libraries.
Clear browser cache
- For Netscape, select Edit > Preference > Advanced. Choose "Cache" from the menu and then click "Clear Memory Cache" and "Clear Disk Cache" buttons.
- For Microsoft Internet Explorer 4, select View > Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.
- For Microsoft Internet Explorer 5, select Tools > Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.
Do not store your User ID/PIN in the browsers
- Remember to disable your auto-complete function on your browser, as this will make your Login ID & password automatically available to anyone having access to your system.
- To turn this function off in MS Internet Explorer browser, click the Tools menu, click "Internet Options", click the "Content" tab, and click the "Autocomplete" button. Then disable the "User names and passwords on forms".
Verify the integrity of the website
- Before performing online banking transactions, make sure that the Bank website you access is genuine.
- Always login Standard Chartered Online through the hyperlinks in Standard Chartered Bank's websites: www.standardchartered.com or www.standardchartered.co.in when you want to perform banking transactions
- Do not login Online Banking through hyperlinks embedded in eMails or third party websites.
- If you are using Internet Explorer: Double click the "padlock" icon at the bottom right corner of the screen to check the security certificate of Online Banking.
- If you are using Netscape Navigator: Click "Security" and click "View Certificate". Check the certificate details of Standard Chartered Online.
- Check that you are in a secured/protected environment by right-clicking on the respective web pages with the security icon that looks like a padlock or key and select "Properties". You would see the details of the encryption under "Connection" - for example: SSL3.0, RC4 with 128-bit encryption (High); RSA with 1024-bit exchange.
- Do not use public or internet café computers to access online banking or perform financial transactions.
- Do not disclose personal, financial or credit card information to little known or suspect websites.
- Clear your browser's cache and history after each Online Banking session.
Use a computer device that you trust
- Create passwords to protect your computer from unauthorized access
- Do not conduct your Standard Chartered Online transactions in public or shared computers.
- If you are using a wireless network or device, you are strongly advised to consult your vendor/service provide to ensure that your network or devices are configured with adequate security settings.
Install virus detection software in your computer
- Install industry-recommended firewall and virus detection software to protect against hackers, virus attacks and malicious "Trojan Horse" programs. These security programs can help to increase security and are available at most computer software stores.
- Update the anti-virus and firewall softwares with security patches or newer versions on regular basis.
- Delete and block junk or chain mails.
- Do not install software or run programs of unknown origin.
- Do not open email attachments from strangers.
Disable the "File and Printer Sharing" feature on your Operating system
- Disable the "File and Printer Sharing" feature of your operating system to prevent illegal control or access to your computer.
- For Windows 95/98, Click "Start", "Settings", "Control Panels". Double click "Network & Dial-up Connections". Click "File & Print Sharing" in the "Configuration" tab and disable "I want to be able to give others access to my files" and "I want to be able to allow others to print to my printer(s)".
- For Windows NT/2000, Click "Start", "Settings", "Control Panels". Double click "Network & Dial-up Connections". Right click "Local Area Connection" then click "properties". Disable "File & Printer Sharing for Microsoft Networks".
Update your contact information
- Always update with your latest personal contact information with Standard Chartered Bank.
Check your account and transaction history details
- Check your last login date and time each time you login to Online Banking.
- Check your account balances and statements regularly to identify any unusual transactions.
Contact the Bank immediately if there are suspected access or transactions