FAQ Alerts
What are Banking Alerts?
Banking alerts are notifications about transactional activities on your bank account. These alerts will be delivered to you via SMS. You can even customise your own alerts preferences via the Online Banking website at standardchartered.ae.
What are the benefits of Banking Alerts?
Banking alerts allows you can enjoy timely updates on your account activities and alerted in event of fraudulent transactions.
What is the difference between Banking Alerts and SMS Banking?
You will receive SMS and/or banking alert when there have been transactions performed on your bank account.
SMS Banking is a service that allows you to enquire and receive information on your savings or current accounts and credit card information via short text messaging.
How can I subscribe to the Banking Alerts service?
- Log on to our Online Banking at standardchartered.ae
- Click on 'SMS Banking & Alerts' from the left hand menu, after which, you will receive a confirmation via SMS
Does registering for Banking Alerts service mean that I am automatically enrolled for SMS Banking service as well?
Yes, you will be automatically subscribed to both Banking Alerts and SMS Banking service. However you have the option of opting out of either service via Online Banking.
How can I subscribe and unsubscribe to the Banking Alerts service?
- Log on to our Online Banking at standardchartered.ae
- Click on 'SMS Banking & Alerts' from the left hand menu, after which, you will receive a confirmation via SMS
What are the Banking Alerts available?
Banking Related Alerts:
- Local or Overseas ATM Cash Withdrawal
- Local or Overseas Point-of-sale Transaction
- Account Balance
- Salary credit
- Bounced cheque
- Fund transfer
Credit Card Related Alerts:
- Transaction Alert Primary / Supplementary Card
- Card Payment Received
- Credit Limit Nearing Maximum
- Credit Limit Increase / Decrease
- Card Payment Due
- Past Due Date Reminder / Payment Not Credited
Is the Banking Alerts service available to all Standard Chartered customers?
The Banking Alerts service is available to all customers holding current, savings or credit cards with personal or joint-alternate account relationship with Standard Chartered Bank.
Do I have to pay to use the Banking Alerts service?
The Banking Alerts service is free.
However, if you are travelling and you are on a roaming network, your mobile service provider may charge you for receiving any incoming SMS messages (including our alerts) depending on your prevailing price plan.
Please check with your mobile service provider for more information.
I have terminated my mobile phone service. Will the Banking Alerts service be affected?
Yes. The Banking Alerts service will be affected. We ask that you unsubscribe from the Banking Alerts & SMS Banking service accordingly.
I have changed my mobile phone number. Do I need to inform the Bank?
Yes, you need to update the Bank with the latest mobile phone number as we will be sending any alerts to the mobile number prerecorded in our system. To update your mobile number, you can visit any of our branches or simply call Customer Service Officer at 1800 747 7000 for instant updates.
Will I be able to receive SMS alerts on most pre-paid phone service plans?
Yes, this service will work as long as your phone plan allows you to receive SMSes.
How many accounts can be linked to the Banking Alerts service?
All of your current, savings accounts and credit card accounts can be linked to the service.
Can I use the Banking Alerts service using more than one phone/email address?
No. Your mobile number and email address are linked to your individual profile. It is only possible to have a single mobile number and email address to individual profile.
What security precautions should I take when using this Banking Alerts service?
As a good security practice, you may wish to delete any SMS you received from your mobile phone 'Inbox' folder as they may contain sensitive account related information...