With Phone Banking we offer you a service that enables you to access a wealth of financial information and services, 24 hours a day, 7 days a week.
Completely free of charge, Standard Chartered Bank's NRI Banking now offers a P.O.Box facility to customers residing in USA, UK, UAE, Singapore and Bahrain. The P.O. Box service allows the customers in these countries a cost effective mode of communicating with us. You can now send a written request through a local mail in any of the above countries to the P.O. Box address in your country of residence.
Select Request type below to know more about the information that is required for us to process your request. Please send us a request letter along with your signature and the necessary information for each request type through the P.O. Box in your country.
Please note that the indicative delivery schedule for documents dispatched through the PO Box is approximately 10-12 days for US and 8-10 days for other locations.
Pin Generation (Debit/ATM Card)
Information required:
Account number, Debit card/ATM card number
Time taken for processing:
4 days after receiving documents in India
ATM/Debit Card Reissuance
Information required:
Account number, Reason for reissuance
Time taken for processing:
4 days after receiving documents in India
Address Change
Information required:
Address proof - Utility bill (If account is less than 6 months old)
Time taken for processing:
4 days after receiving documents in India
Duplicate Statement
Information required:
Period of statement required
Time taken for processing:
1 day after receiving documents in India
Outward Telegraphic Transfer Instruction
Information required:
OTT form, FEMA declaration, Form A2
Time taken for processing:
Same day, if received before the cut off time
Real Time Gross Settlement (RTGS) Instruction
Information required:
Beneficiary bank details (Beneficiary name, Account Number, IFSC code etc) and Reason for transfer, Form A2, FEMA declaration
Time taken for processing:
Same day, if received before cut off time
Funds Transfer
Information required:
Details of debit and credit account numbers and name of the beneficiary along with reason for transfer
Time taken for processing:
Same day, if received before cut off time
KYC Documents Updation
Information required:
Customer identity proof and Address proof with photograph
Time taken for processing:
4 days after receiving documents in India
Nomination Update
Information required:
DA 1 Form to be signed by customer
Time taken for processing:
4 days after receiving documents in India
Change of Signature
Information required:
Old signature, new signature, reason for change and signature card
Time taken for processing:
4 days after receiving documents in India
Demand Draft (DD) Request
Information required:
Debit account number and beneficiary bank account details including beneficiary name, amount, location payable at, beneficiary bank name, account no, address with pin code, Address to which the demand draft has to be sent.
Time taken for processing:
4 days after receiving documents in India
Dormant Account Reactivation
Information required:
Customer request letter with Identification and address proof
Time taken for processing:
4 days after receiving documents in India
DTAA Updation
Information required:
DTAA declaration form signed by the customer along with passport copy required
Time taken for processing:
4 days after receiving documents in India
Tax Certificate
Information required:
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Time taken for processing:
4 days after receiving documents in India
Saving Account Closure
Information required:
Details of where the credit is to be transferred- DD/OTT/Transfer, customer request letter to confirm if Unutilized Cheque books and debit card has been destroyed. (If mandate of operation is joint, then signatures of all account holders are required.)
Time taken for processing:
4 days after receiving documents in India
Fixed Deposit (FCNR / NRE / NRO / TD)
Information required:
Details of where the credit is to be transferred- DD/OTT/Transfer, customer request letter to confirm if Unutilized Cheque books and debit card has been destroyed. ( If mandate of operation is joint, then signatures of all account holders are required)
Time taken for processing:
4 days after receiving documents in India
New Deposit
Information required:
Subsequent deposit slip (If mandate of operation is joint, then signatures of all account holders are required.)
Time taken for processing:
4 days after receiving documents in India
Closure of Deposit
Information required:
If mandate of operation is joint, then signatures of all account holders are required.
Time taken for processing:
4 days after receiving documents in India
Renewal of Deposit
Information required:
Details of renewal period and type of deposit.
Time taken for processing:
4 days after receiving documents in India
Upliftment / Premature Closure of Deposit
Information required:
In requests for partial upliftment, amount of deposit to be broken has to be specified. To be signed by all account holders irrespective of mode of operations like Either or Survivor & Joint.
Time taken for processing:
4 days after receiving documents in India
Break and Reissue of Deposit
Information required:
Customer signed request letter required with clear details of the tenure, type of deposit, maturity instructions for reissue.
Time taken for processing:
4 days after receiving documents in India
Break and Conversion of Deposit
Information required:
Preclosure request to be signed by all account holders irrespective of mode of operation. .Break and credit with beneficiary bank details ( Beneficiary name, Account Number, Swift Code/ IFSC Code, etc) Form A2, FEMA declaration, Incase DD needs to be sent then the address to be provided.
Time taken for processing:
4 days after receiving documents in India
Terms & Conditions
- Standard Chartered Bank., India shall not be responsible for any monetary loss including loss on account of change in exchange rates, interest rates, deposit value date etc. arising due to the time elapsed due to return of the financial instruction.
- Please do not send any other document or instruction, including, but not limited to, Cheques, Demand Drafts or cash using the P.O.Box.
- Standard Chartered Bank will maintain the confidentiality of the documents sent by the customer.
The users of the Post Box (PB) facility are availing the service at their own risk.
- Standard Chartered Bank, India will not be responsible or liable to the user or any third party for the "Envelopes/ Consignments or its Contents" (collectively referred as "Consignments") during the transit from the user to the Post Box.
- Standard Chartered Bank is not responsible for any loss in document arising if the documents are sent to a wrong address or documents are lost in transit before reaching the Standard Chartered Bank P.O. Box.
- User agrees that he shall be solely responsible for the contents of the Consignment and shall indemnify Standard Chartered Bank for any loss or damage suffered to it on account of handling the contents or merely the letter being addressed to it in view of legal, regulatory or contractual requirements of the user.
- The indicative delivery timeline for documents dispatched through the P.O.Box is approximately 10-12 days for USA and 8-10 days for other locations. Reference to any service levels including the delivery timeline are only indicative and should not be construed to refer to any commitment.
For your convenience, we've gathered some of the most frequently used forms at one place.Just print out the downloadable application forms and fax or mail them to us. Filling out an application takes just a few minutes. We promise to revert quickly, and we look forward to having you as a member of the Standard Chartered family!