How exiting features have
been improved?
First Time Login
Improved
Security
Our
new site introduces an additional level of security for high risk transactions
like beneficiary registration and personal details updation.
When carrying out a high risk transaction, our system will automatically send
out an SMS containing a random 6 digit numeric code to your Mobile Number in
our records. In order to complete the high risk transaction you will need to
enter this 6 digit numeric code on the confirmation page.
Without the 6 digit code that is
send to the Mobile, high risk transaction cannot be carried out through the
website. This additional level of authentication is
called as Two Factor Authentication (2FA)
In order to ensure that you get the optimum level of
security and for hassle free usage, we request you to ensure that your mobile
number is updated in our records. You can check the current Mobile Number
appearing against your account in the “Overview Page”. If this number is
incorrect or missing, please contact our Phone Banking to update it. It will
take us 72 hours to update the mobile number in our records
Other New Features
Our new system
incorporates a whole lot of new features aimed at making your Internet Banking
easier and enriching. Some of the new features include:
What’s
Different?
In order to make your Online Experience more enriching,
based on your feedback we have modified some of our existing functionalities.
The differences are as given below:
First time Login
(after registration or upon password re-issue):
In our new system there are two sets of User ids & Passwords:
Set I. eBID &
OTAC:
These are system generated user id & password provided by us for carrying
out the first time login either by a:
·
Newly registered user, or
·
Existing user after a password reset
Set II. User created Userid
eBID & Password: This is the
customized userid and password that a user creates in
the system after the first time login. This set of User id and password are to
be used when carrying out the normal login.
|
Functionality
|
Earlier
Site |
New
Website |
Advantage |
|
First time login
after account opening or Registering for Internet Banking |
You were provided with a User Id and Password |
Instead of User Id and Password, we will now provide
you with an eBID and OTAC. |
|
|
User ID & Password was couriered to you. |
eBID
is available through our Phone Banking. For Resident Individual customers, the OTAC is send
through as SMS to your registered Mobile Number. Other customers will continue to receive the OTAC as
a Pin Mailer |
Instant access to both eBID
and OTAC, thereby allowing you to immediately login to the website |
|
|
You couldn’t select your own personalized username. The
Username was fixed, instead, there was a facility for creating a nickname
|
After getting your eBID and
OTAC, you need to click on the “First time login by a new user or upon
password reset” for creating your own personalized User ID and Password |
You now have the facility to set your own desired
username and password |
Password Re-issue:
The
process for login to the system after carrying out a password re-issue has
changed:
|
Functionality
|
Earlier
Site |
New
Website |
Advantage |
|
Login after a Password Reset |
Your new password was couriered to you. |
Instead of a password, we will now send you a new
OTAC. For Resident Individual customers, the new OTAC is
send through as SMS to your registered Mobile Number. Other customers will continue to receive the OTAC as
a Pin Mailer |
Instant access to OTAC, thereby allowing you to
immediately login to the website |
|
Along with the new password, you used your existing
user id to login to the website |
After getting your OTAC, you need to click on the “First
time login by a new user or upon password reset” and enter your eBID & OTAC for creating your own personalized User
ID and Password Tip: If you have
don’t know your eBID, when making a password reset
request, you can ask our Phone Banking executive to provide you with your
eBID |
No more delays in waiting for the password. You can
immediately login to the website using the OTAC &
eBID After a password reset, if you desire, you can now create
a new username. Thus giving you even more convenience and freedom! |
Fund Transfer to a third
party Standard Chartered account: Now you can register the
beneficiary on the website itself and start transferring funds immediately.
Also this process has been made more secure by using Two Factor Authentication:
|
Functionality
|
Earlier
Site |
New
Website |
Advantage |
|
Funds Transfers to a third party Standard Chartered
Bank Account |
You had to contact either our Phone Banking or Branch
with the third party account details. Beneficiary Registration was an offline process and
you had to wait for it to be completed |
Now you can register the beneficiary on the website
itself and start transferring funds immediately. When registering the beneficiary, system will
automatically send a random 6 digit numeric code to your Mobile Number stored
in our records. In order to complete the high risk transaction you
will need to enter this 6 digit numeric code on the confirmation page |
Immediate registration of Third party account Additional level of security implemented in the form
of the random 6 digit numeric code send to your Mobile Number |
InterBank
Funds Transfer (RBI-NEFT) & Visa Credit Card Payment:
We
have introduced a payee registration module along with better security by means
of Two Factor Authentication:
|
Functionality
|
Earlier
Site |
New
Website |
Advantage |
|
Inter Bank Funds Transfer (IBFT) & Visa Credit Card Payment |
There was no facility to register the beneficiary. Every time you needed to make a funds transfer, you
had to provide the complete details of the beneficiary account (or Visa Card)
and then confirm the transaction |
You need to can register the beneficiary on the
website before making any transfers to the beneficiary When registering the beneficiary, system will
automatically send a random 6 digit numeric code to your Mobile Number stored
in our records. In order to complete the high risk transaction you
will need to enter this 6 digit numeric code on the confirmation page Post successful beneficiary registration, you can
make the transfer to the registered beneficiary |
Improved usability as you don’t need to provide the
beneficiary details for every transfer Additional level of security implemented in the form
of the random 6 digit numeric code send to your Mobile Number |
Credit Card Repayments: We
have introduced Two Factor Authentication to provide an additional level of
security while changing sensitive information:
|
Functionality
|
Earlier
Site |
New
Website |
Advantage |
|
Card Repayment |
You could access Card Repayment screen from the Card
Repayment Link only |
Now you can easily access the Card Repayment Screen
from the Cards Transaction History Page & directly pay (or schedule payment
on) the Current Outstanding, Bill Amount or the Last Minimum Due. You can still continue to use the “Card Repayment”
link under Funds Transfers and Bill payment section to make a arbitrary
payment on your card |
Enhanced Convenience & Ease of Payment |
Change of personal
particulars:
We have introduced Two Factor
Authentication to provide an additional level of security while changing
sensitive information:
|
Functionality
|
Earlier
Site |
New
Website |
Advantage |
|
Change of personal particular’s (example Your
Address) |
You entered the personal details and then confirmed
the transaction |
After entering the details, at the time of
confirmation the system will automatically send a random 6 digit numeric code
to your Mobile Number stored in our records. In order to complete the high risk transaction you
will need to enter this 6 digit numeric code on the confirmation page |
Additional level of security implemented for this
high risk transaction in the form of the random 6 digit numeric code sent to
your Mobile Number. |