What is this online payment solution?

Standard Chartered Bank Credit card customers can make their Standard Chartered Credit Card payments online in a secure and convenient manner from any non-SCB Internet banking account

Can I make an online payment from any savings account to my Standard Chartered Credit Card?

Yes you can, provided you have the following:

· A Standard Chartered Credit Card for which the payment is to be executed.

· A Net Banking Account with any of the partner Banks with whom we have partnered for this service. Please check the following link https://www.billdesk.com/pgidsk/pgmerc/standardchartered/scb_card.jsp to find the list of banks for whom this service is available

On which website can the payment get executed?

In order to use Online Payment solution, you need to visit the Standard Chartered Bank website which is www.standardchartered.co.in and visit the Credit Cards > Card Payments through BillDesk.

Alternatively, you can also visit http://www.standardchartered.co.in/_documents/disc.html. As a part of the process you will be redirected to the Bill Desk Website and the Payment Gateway to authenticate the Payment. Please note that these web pages are secure and you can enter card number and other details on these pages. Screen shots of the same are below

Which are the Banks which have tied up with Standard Chartered Credit Card for the Online payment facility?

Please check the following link https://www.billdesk.com/pgidsk/pgmerc/standardchartered/scb_card.jsp to find the list of banks for whom this service is available

What are the details that are required to be entered to execute the payment?

You need to enter the 16 digit Standard Chartered Credit Card number, Partner Bank Name and payment amount as shown in the screen shot below

Once the above details are submitted, you will be redirected to the Payment Gateway of your Bank account, to authorize your transaction. If the payment goes through successfully, your bank account is debited instantaneously once you authenticate the transaction with the Net banking User Name and Password. Below is the screen shot of a successful transaction

Can I make part payments through BillDesk?

Yes, this functionality allows you to make a payment for the amount of your choice. You may choose to make a part payment or full payment. The same will be applied to your Standard Chartered Credit Card account within 3 working days from the date of payment. 

When will my bank account be deducted?

Your bank account will be deducted immediately after the transaction. If you have insufficient funds in your bank account or if the Net Banking login fails, the transaction will not go through successfully and in such case the transaction status will be displayed as Failure, as in the screen shot below.

Is there a cap on the number of payments that I can make in a given month?

No, there is no such cap on the number of transactions that can be made by you. You can make any number of payments that you choose.

Do I need to make payments separately for each of my Stanchart credit cards?

Yes, you will need to make payments separately for each of your credit cards. The amount you choose to pay will be credited only to the valid credit card number that you have entered.

Will BillDesk be adding more banks to existing list where this service will be available?

Yes, BillDesk is in the process of integrating with more banks. Do keep checking the information updated on https://www.billdesk.com/pgidsk/pgmerc/standardchartered/scb_card.jsp from time to time.  

How long does it take for the payment to get applied to the Credit Card Account?

The payment will be applied to your Credit Card Account within 3 working days from the date of payment. It is therefore advisable to make payments at least 3 days prior to your payment due date in order to avoid late payment charges.

What if I experience a Transaction failure, but the amount has already been debited from my Bank Account?

We request you to wait for 3 days and then call the Standard Chartered Customer Helpline number to check if the Payment has been applied to the Credit Card Account or not . Please quote your transaction reference number when you call the Helpline. If your transaction does not reflect in our system (please note that it means that Standard Chartered Bank has not received the funds), we will initiate a reversal of the amount back to your bank account through Billdesk, upon your confirmation. Standard Chartered Bank will forward the request to BillDesk, Billdesk in turn will forward the reversal request to your Bank, all within 24 hrs. Kindly get in touch with your account bank if the credit does not happen within 5-7 working days.

Please note: You will need to make payment to your StanChart credit card through alternative means, in case of a failed transaction.

We strongly advise you to note down the Transaction Reference Number which is stated on the confirmation page, irrespective of the transaction being a success or failure. Pls check screen shot below to note where the transaction reference number appears.

What if I don’t remember/ have not noted my Transaction reference number?

If you do not quote your transaction reference number, we will not be able to identify your transaction in the Bank’s system, but we will be able to forward your service query to Billdesk if you provide details like transaction amount, transaction date and card number to which you have made payment. We will get back to you on your query, once we receive a response from Billdesk, within 1 day. Please note: It will take additional time to process a reversal into your bank account if you do not have your transaction reference number

Will I be getting a unique transaction ID for every payment that I make?

Yes, for every transaction, you will receive a unique transaction reference number which should be quoted in all interactions with our Customer Helpline in the event of any issues with the transactions getting applied to the Credit Card Account.

Please note you will get a transaction reference number for rejected transactions as well.

Do I need to pay a Fee for the online payment facility through Billdesk?

No, this is a FREE Service provided by Standard Chartered Bank.

Is my transaction being carried out securely?

Every transaction on Billdesk is carried out with utmost security through SSL technology (VeriSign secure) to encrypt data such that it cannot be viewed by unauthorized individuals. A transaction will be carried out only if your login on Net Banking of your bank account is successful. For further details on Security, please visit www.billdesk.in/secure.htm

Do I need to register to Billdesk to make my credit card payments?

It is not necessary to register to Billdesk to make card payments. You can choose to make payments to your Stanchart credit card through Billdesk anytime and from anywhere without registration.

Do I need to open a new bank account?

No, you can make payments using any existing bank account, but you will be required to know your Net Banking login details of the bank account you choose to make payment from.

What if I have entered a wrong card number by mistake?

If your credit card account is not credited with the payment, please call the Standard Chartered Customer Helpline and quote your transaction reference number. Stanchart will initiate a reversal of the payment into your bank account through Billdesk within 24hrs. The Payment will be credited to your resp. bank account within 5-7 days, if not, please get in touch with your account bank for further information.

Please make alternate payment to your Stanchart credit card in order to avoid late payment charges.